Claim Intimation
Since 1975, we have been a consistently strong and growing key market player within the UAE insurance industry. This has been achieved by our continued commitment to our Clients during their times of need where we have always stood side-by-side. Transparency, linear process, quick and amicable settlement has always been an integral part of our claims process. Our dedicated and well experienced Claims team across all classes of business ensures that the claims are processed and settled as quickly as possible. Embracing new technology has given us an added advantage and efficiency when dealing with Personal Lines claims to achieve continuous customer’s satisfaction. We maintain strong relationships with Regional and International Loss adjusters to provide expertise when dealing with Complex and Large claims. As part of our Claims process, we also provide recommendations to our Clients to mitigate and avoid such losses in the future.
Claim Procedure
The Company is committed to providing quality care and service. In the event if Policyholder(s) experience any unpleasant situation or are not satisfied, please bring such cases to the Company’s immediate notice in any of the following ways.
- Notify the Company by sending an e-mail to info@alaininsurance.com
- Call the Company to lodge your complaint.
- Visit the Company and ask the Company representative to register the complaint
- Alternatively, you can directly file your complaint on the Company website alaininsurance.com
All complaints and feedback will be attended to promptly, transparently and confidentially.
The Company may request for additional information / documentation to further investigate the matter. Rest assured all complaints will be dealt with and resolved in a timely manner between 15 to 30 working days.
In case the Policyholder remains unsatisfied after the resolution provided by the Company, the Policyholder has the right to refer the complaint to the Central Bank of UAE. Please visit their website https://www.centralbank.ae
Additionally, you can submit your complaints through “Sanadak,” an independent Ombudsman Unit established by the Central Bank UAE for resolving financial and insurance complaints. You can download their mobile app or visit their website at https://sanadak.gov.ae to file a complaint. Their office hours are Monday to Thursday from 8:30 am to 3:30 pm, and Friday from 8:30 am to 11:30 am.
The Company is dedicated to learning from the experiences of its Policyholder’s and strives to continuously enhance its services.