Complaint Management
The greatest services are what we at Al Ain Ahlia Insurance strive to provide you. We have made these channels available to make it easier for you to contact us through our dedicated Complaint Management Portal in order to make sure that our services actually meet your needs:
Complaints Procedure
Al Ain Ahlia Insurance Co. is committed to providing quality care and service. In the event you experience any unpleasant situation or are not satisfied, please bring such cases to our immediate notice in any of the following ways.
- Notify the Company by sending an e-mail to info@alaininsurance.com
- Call the Company to lodge your complaint.
- Visit the Company and ask the Company representative to register the complaint.
All complaints and feedback will be attended to promptly, transparently and confidentially.
We may request for additional information / documentation to further investigate the matter. Rest assured all complaints will be dealt with and resolved in a timely manner between 15 to 30 working days.
In case you still remain unsatisfied after the resolution you have been provided with, you can still refer the complaint to the following authorities.
- Dubai Health Authority. Please visit their website iPROMes (eclaimlink.ae)
- Central Bank of U.A.E. Please visit their website Insurance Authority (ia.gov.ae)
- Department of Health Abu Dhabi. Please visit their website Department of Health – Abu Dhabi | Home (doh.gov.ae)
Our team is dedicated to learning from the experiences of its Policyholder’s and we strive to continuously enhance our services.
Process Flow For Complaints
