Complaint Management
The greatest services are what we at Al Ain Ahlia Insurance strive to provide you. We have made these channels available to make it easier for you to contact us through our dedicated Complaint Management Portal in order to make sure that our services actually meet your needs:
Complaints Procedure
The Company is committed to providing quality care and service. In the event if Policyholder(s) experience any unpleasant situation or are not satisfied, please bring such cases to the Company’s immediate notice in any of the following ways.
- Notify the Company by sending an e-mail to info@alaininsurance.com
- Call the Company to lodge your complaint.
- Visit the Company and ask the Company representative to register the complaint
- Alternatively, you can directly file your complaint on the Company website alaininsurance.com
All complaints and feedback will be attended to promptly, transparently and confidentially.
The Company may request for additional information / documentation to further investigate the matter. Rest assured all complaints will be dealt with and resolved in a timely manner between 15 to 30 working days.
In case the Policyholder remains unsatisfied after the resolution provided by the Company, the Policyholder has the right to refer the complaint to the Central Bank of UAE. Please visit their website https://www.centralbank.ae
Additionally, you can submit your complaints through “Sanadak,” an independent Ombudsman Unit established by the Central Bank UAE for resolving financial and insurance complaints. You can download their mobile app or visit their website at https://sanadak.gov.ae to file a complaint. Their office hours are Monday to Thursday from 8:30 am to 3:30 pm, and Friday from 8:30 am to 11:30 am.
The Company is dedicated to learning from the experiences of its Policyholder’s and strives to continuously enhance its services.
Process Flow For Complaints
